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Privacy Policy

Last updated: 15 January 2026

Summary

At Quizbids, we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we use it. We never sell your personal data to third parties.

1. Introduction

Quizbids ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services at quizbids.com.

We are the data controller responsible for your personal data. If you have any questions about this policy, please contact us at hello@quizbids.com.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account and use our services, we collect:

  • Account Information: Username (lowercase, no spaces), email address, password (encrypted), first name, last name, phone number (optional)
  • Profile Information: Any additional information you choose to provide
  • Draw Listings: If you're a seller, details of items you list including descriptions, images, and videos
  • Communications: Messages you send to us or other users through our platform

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

  • Usage Data: Pages visited, draws viewed, entries made, time spent on site
  • Device Information: IP address, browser type, operating system, device type
  • Log Data: Access times, error logs, crash reports
  • Cookies: Small data files stored on your device (see Section 6)

2.3 Payment Information

Payment processing is handled by Stripe, our payment processor. We do not store your full credit card details. Stripe collects:

  • Payment card information
  • Billing address
  • Transaction details

Stripe's use of your information is governed by their privacy policy at stripe.com/privacy.

2.4 Information from Third Parties

We may receive information about you from:

  • Payment processors (transaction confirmations)
  • Fraud prevention services
  • Analytics providers

3. How We Use Your Information

3.1 To Provide Our Services

  • Create and manage your account
  • Process your draw entries and token purchases
  • Facilitate draws and winner selection
  • Display your username and entries in draws
  • Process payments and payouts
  • Provide customer support

3.2 To Improve Our Platform

  • Analyse usage patterns and trends
  • Develop new features and improvements
  • Test and troubleshoot issues
  • Conduct research and analytics

3.3 For Safety and Security

  • Detect and prevent fraud
  • Enforce our Terms and Conditions
  • Protect against malicious activity
  • Verify user identity
  • Resolve disputes

3.4 For Communications

  • Send transactional emails (entry confirmations, winner notifications)
  • Respond to your enquiries
  • Send service updates and important notices
  • Send marketing communications (with your consent)

3.5 Legal Obligations

  • Comply with legal requirements
  • Respond to legal requests from authorities
  • Exercise or defend legal claims

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: Processing necessary to provide our services to you
  • Legitimate Interests: To improve our services, prevent fraud, and ensure security
  • Legal Obligation: To comply with laws and regulations
  • Consent: For marketing communications (you can withdraw consent at any time)

5. How We Share Your Information

5.1 Public Information

The following information is visible to other users:

  • Your username
  • Draw listings you create (if you're a seller)
  • Your participation in draws (number of entries, not your personal details)

5.2 Service Providers

We share data with trusted third parties who help us operate:

  • Stripe: Payment processing
  • Hosting Providers: Server and database hosting
  • Email Services: Transactional email delivery
  • Analytics: Website analytics and performance monitoring

These providers are contractually obligated to protect your data and only use it to provide services to us.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Law enforcement requests
  • Regulatory investigations
  • Protection of rights and safety

5.4 Business Transfers

If Quizbids is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5.5 We Never Sell Your Data

We do not and will never sell your personal data to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to function (login sessions, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with our site
  • Marketing Cookies: Track visits across websites for advertising (with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality. Essential cookies cannot be disabled as they're necessary for the site to work.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Until you delete your account, plus 7 years for financial records
  • Draw Data: Indefinitely for historical records and dispute resolution
  • Transaction Data: 7 years for tax and accounting purposes
  • Marketing Data: Until you withdraw consent, or 2 years of inactivity
  • Log Data: Typically 90 days, unless needed for security investigations

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

8.1 Right to Access

You can request a copy of all personal data we hold about you.

8.2 Right to Rectification

You can update or correct inaccurate information in your account settings.

8.3 Right to Erasure

You can request deletion of your data, subject to legal retention requirements.

8.4 Right to Restrict Processing

You can request we limit how we use your data in certain circumstances.

8.5 Right to Data Portability

You can request your data in a structured, machine-readable format.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@quizbids.com. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your data:

  • Encryption of sensitive data (passwords, payment information)
  • Secure HTTPS connections
  • Regular security audits and updates
  • Access controls and authentication
  • Regular backups
  • Staff training on data protection

However, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

10. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • Adequacy decisions by the UK Government
  • Binding Corporate Rules

11. Children's Privacy

Our services are not intended for anyone under 18 years old. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

If you believe a child has provided us with personal data, please contact us at hello@quizbids.com.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email to your registered address
  • Updating the "Last updated" date at the top of this policy

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us and Complaints

13.1 Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

  • Email: hello@quizbids.com
  • Website: https://quizbids.com

13.2 Complaints

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Your Responsibilities

You are responsible for:

  • Keeping your password secure and confidential
  • Providing accurate and truthful information
  • Updating your information when it changes
  • Not sharing your account with others
  • Notifying us of any unauthorised access to your account

By using Quizbids, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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